Terms & Conditions

The practical arrangements between us when you book.

Last updated: 26 July 2026

1. Who these terms are between

These terms apply between HouseCall Nails BKK (“we”, “us”) and you, the client, when you book a mobile nail appointment with us. Booking an appointment means you accept these terms.

2. Booking

Bookings are made through WhatsApp or Facebook Messenger. A booking is confirmed only once we have replied to confirm the date, time and address — an unanswered message is not a confirmed appointment.

When booking, please tell us the service you'd like, the full address, and any building access details (condo name, floor, guest registration, parking). Missing access details are the most common cause of late starts.

3. Where we come

We serve central Bangkok — homes, condos, serviced apartments and hotels within convenient reach of the BTS and MRT lines. There is no travel fee within this area.

We're happy to consider addresses further out, but we'll confirm feasibility and any travel contribution with you before the booking is accepted, never afterwards.

4. Prices and payment

• Current prices are shown on our website and confirmed to you when you book.
• The price we quote at the time of booking is the price you pay, even if our published prices change afterwards.
• Payment is due when the appointment is finished. No deposit is required. We accept cash and Thai bank transfer / PromptPay.
• If you'd like to add a service on the day, we'll quote it before starting and it's subject to the time available.

5. Changing or cancelling

Plans change and we'd rather you tell us than worry about it. Please give us as much notice as you reasonably can — ideally at least 12 hours — so the slot can go to someone else. There is no cancellation charge.

What we ask in return: please don't cancel once we've already travelled to you. A home appointment reserves a two-to-three hour block including travel across Bangkok, and a doorstep cancellation costs us the whole slot. If repeated late cancellations or no-shows happen, we may ask for a deposit before accepting future bookings, or decline them.

If we need to cancel or reschedule — illness, an emergency, or conditions that make travel unsafe — we'll tell you as early as possible and offer the next available slot. If you had already paid anything, it is refunded in full.

6. On the day

• Please allow a few minutes either side of the appointment time. Bangkok traffic is unpredictable; we'll message you if we're running late.
• We need a table or flat surface, a chair, good light and access to a power socket. We bring everything else.
• If we arrive and can't reach you, can't get into the building, or the space isn't workable, we'll wait up to 20 minutes and stay in contact before treating the appointment as a no-show.
• Please ensure a safe and appropriate environment. We reserve the right to end an appointment and leave if the situation feels unsafe, inappropriate, or if anyone present is behaving improperly. In that case the service is charged in full.

7. Health, allergies and safety

Tell us before your appointment if you have any allergies or sensitivities (especially to acrylate, gel products, acetone or latex), any skin condition on the hands or feet, diabetes, or if you are pregnant. We can then plan the service or suggest a patch test.

We may decline to treat, or stop part of a service, where we see signs of infection, fungal or bacterial nail conditions, open wounds, or inflamed skin. This is for your safety and other clients' — please don't take it personally. Where this is spotted only on arrival, we'll do what we safely can and charge only for what was done.

Our services are cosmetic. They are not medical treatment and are not a diagnosis of any condition. If you have a nail or skin problem, please see a doctor.

All tools are sterilised between clients and single-use items are used once and discarded.

8. If something isn't right

We want you happy with your nails. If a nail chips, lifts or breaks because of how it was applied, message us within 3 days and we'll repair it free of charge at a mutually convenient time.

This covers our workmanship. It doesn't cover normal wear, damage from accidents, cleaning products, gardening or gym work, or changing your mind about a colour or shape you approved on the day.

9. Photos

We often photograph finished nails for our website and social media. These photos show hands only — never your face, your home, or anything identifying you — and we will always ask on the day before taking any.

You can say no, at the time or afterwards, and it makes no difference to your service or price. If you'd like a photo removed later, message us and we'll take it down.

10. Our photos and website content

All photographs, designs, text and layout on this website belong to HouseCall Nails BKK and are protected by copyright under Thai law and international copyright conventions.

You're welcome to share a link to the site, or repost our work on social media with clear credit to HouseCall Nails BKK. You may not copy our images or text to promote another nail business, list them on another website or marketplace as that business's own work, or use them in paid advertising, without our written permission.

11. Responsibility

We take care in your home and are responsible for any damage we actually cause through our own negligence. Beyond that, our responsibility for any single appointment is limited to the amount you paid for it. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud, where the law does not allow it to be limited.

12. Privacy

How we handle your personal information is set out in our Privacy Policy.

13. Governing law and contact

These terms are governed by the laws of Thailand. If anything is unclear or you'd like to discuss a booking, message us on WhatsApp or Messenger, or email [ADD YOUR EMAIL ADDRESS].

We may update these terms from time to time. The version published on the day you book is the one that applies to that booking.

© 2026 HouseCall Nails BKK. These terms are a practical starting point, not legal advice. If you register the business, take on staff, or begin taking payments online, have them reviewed by a Thai lawyer.